Who should pay bank fees when the customer pays your invoice - you or the customer?

Many business owners can relate to this problem: You are dealing with a customer from overseas, and they have made a payment to your local bank account. But you find you have been charged bank fees for the transfer.

Who should bear these costs? What do you when you explicitly asked your customer to cover bank fees, but are charged after all? Do you roll it over to the next invoice or do you ask your customer to pay?

RIABU's Simon Littlewood and Mark Laudi discuss how you can avoid the dilemma and ensure your relationship with your customers continue to progress.