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Assume ignorance before malice

May 16, 2019

Late payments are frustrating, and chasing your customers for overdue invoices is an emotionally-gruelling task.

But don't be too quick to blame your customer, and presume they're out there with malicious intent of not paying you.

What if your customer does not understand your payment terms clearly? What if you failed to provide accurate information on your invoice?

In this podcast, RIABU's Simon Littlewood and Mark Laudi discuss what you can do to tackle tricky situations like these and get your customers to take your invoices seriously.