Scope creep - it's when your customer asks you to deliver more than they are paying for.
Then you're in a bind: do you agree to it and effectively give a big discount on your products or services? Or do you push back and risk losing the customer?
How do you politely stay on track without giving free work away or offending your customers?
In this podcast, RIABU experts Simon Littlewood and Mark Laudi discuss ways to manage the scope terms, deliver to your customer’s expectations and still keep the customer happy.